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Integrated Policy
GRUPO CACAOLAT Management recognises the health and safety of individuals, the food quality and safety of all its products, the protection of the environment in its activities, and its corporate social responsibility as fundamental pillars of its business management policy.
On this basis, it takes on the following commitments:
- Competently and efficiently address the needs of customers through rigorous and timely communication. These are priority objectives to offer excellent products and services with development and manufacturing innovations, helping to improve both the satisfaction of customer needs and consumer adaptation.
- Promote a strong culture whereby food safety and quality are requirements that drive continuous improvement in all areas. Through these requirements, productivity, competitiveness and profitability are all achieved.
- Consider personalised customer service, without overlooking technical protocols when resolving possible complaints. Our customers’ opinions help us to improve and innovate, and are the source of our development. We aim to achieve complete customer satisfaction through strict compliance with contractual requirements, reaching the end consumer by taking into account market trends and meeting the expectations placed on us.
- Ensure the participation of the entire organisation in achieving health and safety, food quality and safety, and environmental protection, placing great importance on training and self-monitoring and establishing continuous improvement programmes so that any potential errors are detected before they occur.
- Foster the “zero defects” and “a job well done” philosophies as the basis for achieving total quality, reducing the generation of potential waste and obtaining the desired level of excellence in all our products and processes.
- Establish connections with our suppliers in order to demand the same degree of quality and environmental protection that is regulated within GRUPO CACAOLAT, as they are a source of wealth and knowledge of these commitments. Regarding health and safety, GRUPO CACAOLAT will coordinate business activities within its facilities.
- Respect legislation and authenticity, as well as take responsibility of food fraud control in order to ensure correct product labelling and food safety control, and combat any risk of sabotage to the facilities and product tampering.
- Ensure that all GRUPO CACAOLAT employees are fully familiarised with the company’s objectives and policy through training at all levels. Additionally, taking responsibility at their assigned workplace and implementing mechanisms to supervise the effectiveness of their development.
- Guarantee that the degree of implementation of the objectives is reviewed regularly.
- Protect the environment, drive sustainability and take action to address climate change by promoting the conservation of resources, the use of renewable energies and the prevention of pollution in our own activities, as well as in other areas where we can make a difference by fostering a proactive culture that contributes to a more just, resilient and sustainable future.
As a final commitment, GRUPO CACAOLAT Management will revise and analyse all of the plans of each of its management systems to ensure continuous improvement, establishing actions relating to risks and improvement opportunities, in compliance with health and safety, food quality and safety, environmental management and corporate social responsibility.
17/07/2025
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